Welcome to La Vida (accessible via https://www.lavidabd.com). These Terms and Conditions ("Terms") govern your access to and use of our website, services, mobile applications, and online store (collectively, the "Platform").

By accessing or using www.lavidabd.com, placing an order, or registering an account, you agree to be bound by these Terms and our related policies (including our Privacy Policy, Return Policy, and Support Policy). If you do not agree to all of these Terms, please do not use our Platform.

1. General Conditions & Account Registration

1. Eligibility: To register an account or purchase products through La Vida, you must be at least 18 years old or access the Platform under the supervision of a parent or legal guardian.

2. Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials (email and password). You agree to accept responsibility for all activities that occur under your account.

3. Accuracy of Information: You agree to provide accurate, current, and complete information during registration and checkout. La Vida reserves the right to suspend or terminate accounts containing false or misleading information.

2. Products, Pricing, and Availability

1. Product Descriptions: We make every effort to display the colors, features, and specifications of our products as accurately as possible. However, actual colors and displays may vary depending on your device settings.

2. Pricing: All prices listed on the Platform are in Bangladeshi Taka (BDT) and are inclusive or exclusive of applicable taxes as stated at checkout. La Vida reserves the right to modify prices, discounts, and promotional offers at any time without prior notice.

3. Availability & Stock: All products are subject to availability. We reserve the right to limit the sales quantity of any item per customer or order. In the event an item is out of stock after an order is placed, we will notify you and issue a refund or offer a suitable alternative.

3. Order Acceptance and Cancellation

1. Order Confirmation: Receiving an order confirmation email or invoice does not signify our final acceptance of your order. La Vida reserves the right to accept, decline, or limit your order for any reason, including errors in pricing, product availability, or suspected fraud.

2. Cancellation by Customer: You may request to cancel an order before it has been dispatched by contacting our customer support team. Once dispatched, orders cannot be canceled and must follow our Return Policy.

3. Cancellation by La Vida: We reserve the right to cancel any order if:

   • The product is unavailable/out of stock.

   • Authorization for payment fails or is suspected to be fraudulent.

   • There is a clear error in pricing or product information.

4. Payment Terms

1. Accepted Payment Methods: We offer multiple payment channels to facilitate checkout, including:

   • Cash on Delivery (COD)

   • Mobile Financial Services (MFS) e.g., bKash, Nagad

   • Debit/Credit Cards via secure payment gateways

2. Payment Security: Transactions processed online are encrypted using SSL technology. La Vida does not directly store your credit card or sensitive financial credentials.

3. Cash on Delivery (COD): For COD orders, payment must be made in full to the delivery agent before opening the package, unless open-box delivery is explicitly authorized.

5. Shipping and Delivery

1. Delivery Coverage: We deliver across Bangladesh via our network of third-party courier partners.

2. Delivery Timelines: Estimated delivery times are provided at checkout. While we strive to meet these timeframes, delays may occur due to weather conditions, courier logistics, public holidays, or unforeseen events.

3. Delivery Charges: Shipping costs are calculated based on delivery location (Inside Dhaka / Outside Dhaka) and weight, and will be displayed during checkout.

6. Returns, Exchanges, and Refunds

1. Return Window: La Vida offers a 7-Day Return Policy for eligible items.

2. Conditions for Return: To be eligible for a return:

   • The item must be unused, unwashed, and in its original condition.

   • Original tags, packaging, user manuals, and accessories must be intact.

   • Proof of purchase (invoice or order ID) is required.

3. Non-Returnable Items: Certain hygiene-sensitive products, clearance items, or customized items may not be eligible for return unless received damaged or defective.

4. Refund Processing: Approved refunds will be processed through the original payment method (or MFS/Bank transfer for COD orders) within standard business days as defined in our Return Policy.

7. Multi-Vendor / Marketplace Terms (If Applicable)

1. Third-Party Sellers: La Vida operates as a marketplace platform featuring items sold directly by La Vida as well as third-party sellers.

2. Seller Liability: While La Vida monitors product quality and seller performance, individual third-party sellers are responsible for the accuracy of their listings, inventory, and compliance with applicable laws.

8. Intellectual Property

All content available on [www.lavidabd.com](https://www.lavidabd.com)—including text, graphics, logos, images, icons, audio/video clips, software, and brand assets—is the property of La Vida or its content suppliers and is protected by copyright, trademark, and other intellectual property laws of Bangladesh. You may not copy, reproduce, distribute, or create derivative works without express written permission from La Vida.

9. User Conduct and Prohibited Activities

You agree not to use the Platform to:

• Violate any applicable national or international laws or regulations.

• Transmit viruses, malware, or malicious code.

• Attempt unauthorized access to our servers, user database, or systems.

• Use automated scrapers, bots, or tools to extract data without written authorization.

• Post false, defamatory, fraudulent, or offensive product reviews.

10. Limitation of Liability

To the maximum extent permitted by applicable laws of Bangladesh:

• La Vida shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the Platform or products purchased through it.

• Our total liability for any claim arising out of or relating to an order shall not exceed the total amount paid by you for that specific order.

11. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

12. Modifications to Terms

La Vida reserves the right to update or modify these Terms and Conditions at any time without prior notice. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the website following any changes constitutes your acceptance of the revised Terms.

13. Contact Information

If you have questions, concerns, or feedback regarding these Terms & Conditions, please reach out to us:

• Business Name: La Vida

• Address: Shop #115, Rongdhonu Shopping Mall, Mirpur 11.5 (Near Pallabi Metro Station, Pillar #185), Dhaka, Bangladesh

• Helpline / Phone: +8801540727207 / +8801816267603

• Email: support@lavida.com / info@lavida.com

• Website: https://www.lavidabd.com